How can we help?
Real questions, real answers. Still stuck? Email us — a human responds within 24 hours.
How does pricing work?
Every new account starts with 3 free days — everything included, no card. After that: Small $9.99/mo (chat all day, plus pictures, cards and a short call every day), Medium $19.99/mo or $199/yr (2,200 credits a month), or Large $39.99/mo (4,400 credits a month). Credit packs are there whenever you want more. Whatever you choose, your friends and their memories never expire.
What is a credit?
Credits are how you pay for calls and the things your characters make. Roughly: a minute of a call is about 4 credits, an image about 4, a short video about 80. App builds vary with how polished you want them, and Gladys always shows you the price before a build runs, so there's no surprise.
What happens if I run out of credits?
On a plan, chatting, memory and your existing apps still work; calls and making new things pause until you add a credit pack or your monthly fill arrives. Without a plan, once your free days are over you need a plan or credits to keep talking — nothing is deleted either way. The app tells you before you hit a limit, and we never auto-charge you for a pack.
Do unused credits roll over?
Yes. Each month's fill is added on top of what you have left, and credits you buy in packs never expire.
What are Quick, Standard, and Deep builds?
Three speeds you pick per build. Quick is fast and cheap — great for tweaks and tiny apps. Standard is the usual — solid working apps with real polish. Deep takes longer and costs more, but it's for when the build really has to land. Gladys always shows you the price before running.
Can I change plans or stop?
Anytime. You never lose your memory, your characters, or your saved apps when you switch or stop. A membership is changed where it was bought — the App Store or the website.
How does the character actually remember me?
Every conversation auto-generates a summary. Preferences and facts about you get saved to a private, on-device memory store. The character weaves those back into future conversations naturally — like a friend would, not like a database would.
Does my data leave my device?
Your memories stay on your device. AI model calls go through our managed inference proxy for the characters who need it, but your memory store is local. We never sell, share, or train on your data.
Can I use this offline?
Chat history, saved videos, memory, and most of the interface work offline. Text generation and media creation need network. We're moving more on-device every month.
How do I cancel?
From the app (Account → See plans → Manage subscription), which opens your App Store subscriptions or the website billing page — wherever the membership was bought. Cancel anytime, no phone calls, no cancellation flows designed to waste your time. Cancel at least 24 hours before the end of your current billing period to avoid the next charge.
How do I delete my account?
From the app: Settings → Account → Delete Account. This permanently removes your profile, chat history, memories, and any data we've stored about you from our systems within 7 days. If you'd rather email us, send a deletion request from your account email address to hello@heygladys.com and we'll take care of it within 7 days.
What happens to my memories if I cancel?
They stay on your device. If you come back, your characters pick up where you left off. If you delete the app, you can clear them from Settings → Data & Storage first.
Can I switch between characters?
Yes. Anytime. They all share the same memory store of you, so switching doesn't lose anything — it just changes the personality you're talking to.
Where are you based?
Sharon, Pennsylvania. Small team. Real people. Hit us at hello@heygladys.com — a human answers.